Refund policy

15-Day Return and Refund Policy

At Calorie Switch, we want you to receive your Monk Fruit Drops (30ml) in good condition. If your order arrives damaged, incorrect, tampered with, expired, or near expiry, you may request a return within 15 days of delivery, subject to the conditions below.

1. Eligible for Return

You may request a return if:

  • The product arrives damaged, leaked, or broken.
  • You receive the wrong product or incorrect quantity.
  • The package seal is broken or the product appears to have been tampered with upon delivery.
  • The product is expired or near expiry at the time of delivery.

2. Return Conditions

  • Return requests must be submitted within 15 days of delivery.
  • The product must be unused and unopened, with its original seal and packaging intact, wherever applicable.
  • Please provide your order number or invoice, along with clear photos or a video showing the issue.
  • Return requests are subject to verification by our support team.

3. Non-Returnable Products

  • Opened or used products, except where applicable law requires otherwise.
  • Products returned solely because of taste preference or personal preference.
  • Requests submitted after 15 days of delivery, except where applicable law requires otherwise.
  • Products that do not meet the return conditions stated in this policy.

4. How to Request a Return

  1. Contact us by email or WhatsApp with your order number and details of the issue.
  2. Our support team will review your request within 24–48 hours.
  3. If approved, we will arrange a pickup or provide return instructions.
  4. Once we receive and inspect the returned product, we will confirm the refund or other appropriate resolution.

5. Return Shipping Charges

  • For approved claims involving damaged, defective, incorrect, tampered, expired, or near-expiry products, Calorie Switch will bear the return shipping costs.
  • Returns based solely on taste or personal preference are not accepted. Therefore, return shipping charges do not apply to these requests.
  • If another return is approved by Calorie Switch, any applicable return shipping charges will be communicated before the return is arranged.

6. Refunds

  • Approved refunds will be initiated within 5–7 business days after the returned product has been received and inspected.
  • Refunds will be issued to the original payment method, wherever possible.
  • For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or UPI after the customer provides the required details.
  • The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
  • If a replacement or another resolution is agreed upon, our support team will communicate the next steps.

7. Contact Us

For return or refund assistance, please contact us:

Calorie Switch
Email: support@calorieswitch.in
Phone / WhatsApp: +91 9140748604
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST