Terms of service

Terms of Service

Last updated: 9 October 2026

Welcome to Calorie Switch. These Terms of Service ("Terms") govern your use of our website calorieswitch.in and your purchase of products from us. By visiting our website or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. About Us

This website is operated by Calorie Switch ("we", "us", "our"), with its registered business address at 482/1 Jarauli Phase 2, Barra, Kanpur, Uttar Pradesh, 208027, India. In these Terms, "you" means any person who visits or buys from our website.

2. Eligibility

You must be at least 18 years old, or be using the website under the supervision of a parent or legal guardian, to place an order. By placing an order, you confirm that the information you provide is accurate and complete.

3. Products and Information

• We make every effort to display our products, including colours, images, descriptions, and ingredient details, as accurately as possible. Slight variations may occur due to screen settings or packaging updates.
• Product availability is subject to change. We may limit quantities or discontinue any product at any time.
• Our products are food products intended for use as a sweetener. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

4. Health Disclaimer

The information on this website is for general informational purposes only and is not medical advice. If you have diabetes, are pregnant or nursing, have a food allergy, or have any medical condition, please consult a qualified doctor or dietitian before using our products. Please read the label and ingredient list before use.

5. Pricing and Payment

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• We reserve the right to change prices, run offers, or withdraw promotions at any time without prior notice. The price at the time you place your order is the price you pay.
• We accept the payment methods shown at checkout, which may include UPI, debit and credit cards, net banking, wallets, and Cash on Delivery (where available).
• Payments are processed through secure third-party payment gateways. We do not store your card or banking details.
• In case of a pricing or listing error, we may cancel the order and refund any amount paid.

6. Orders and Acceptance

Placing an order is an offer to buy. An order is accepted only when we confirm it by email, SMS, or WhatsApp, or when we dispatch the product. We may refuse or cancel an order for reasons including product unavailability, incorrect pricing, suspected fraud, or an unserviceable delivery address. If we cancel a prepaid order, you will receive a full refund.

7. Shipping and Delivery

Delivery timelines, charges, and conditions are described in our Shipping Policy, which forms part of these Terms.

8. Returns and Refunds

You can request a return within 15 days of delivery, subject to the conditions in our Return and Refund Policy. For hygiene and food safety reasons, opened or used products cannot be returned unless they were damaged, defective, or incorrect on arrival.

9. Intellectual Property

All content on this website, including the Calorie Switch name, logo, product images, text, graphics, and design, belongs to us or our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or use any content for commercial purposes without our written permission.

10. User Conduct

You agree not to:

• Use the website for any unlawful or fraudulent purpose
• Attempt to gain unauthorised access to our systems, accounts, or data
• Introduce viruses, malicious code, or anything that may harm the website
• Post false, misleading, abusive, or defamatory content, including in reviews or messages to us

11. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to the collection and use of your information as described there.

12. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services such as payment gateways and courier partners. We are not responsible for the content, policies, or practices of these third parties.

13. Disclaimer of Warranties

The website and its content are provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, or free of harmful components. To the extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

14. Limitation of Liability

To the fullest extent permitted by law, Calorie Switch will not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website or products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order.

15. Indemnity

You agree to indemnify and hold Calorie Switch harmless from any claim, loss, or expense, including reasonable legal fees, arising from your breach of these Terms or misuse of the website.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts at Kanpur, Uttar Pradesh.

17. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the website after changes means you accept the revised Terms.

18. Contact Us

For any questions about these Terms, please contact us: