Shipping policy

Shipping Policy

Last updated: 9 October 2026

Thank you for shopping with Calorie Switch. This Shipping Policy explains how we process, ship, and deliver your orders across India.

1. Where We Ship

We deliver across India to all locations serviced by our courier partners. Please enter your PIN code at checkout to confirm that delivery is available at your address. We currently do not offer international shipping.

2. Order Processing Time

• Orders are processed and dispatched within 1–2 business days of order confirmation.
• Business days are Monday to Saturday, excluding public holidays.
• Orders placed after business hours or on Sundays and holidays are processed on the next business day.
• During sales, festive seasons, or high order volumes, processing may take slightly longer.

3. Estimated Delivery Time

Once your order is dispatched, delivery usually takes the following time:

These are estimates, not guaranteed delivery dates. Actual delivery time may vary depending on your location, courier network, weather, and other factors beyond our control.

4. Shipping Charges

• Shipping charges, if any, are calculated and shown at checkout before you pay.
• We may offer free shipping on orders above a certain value. Any such offer will be displayed on our website and may change from time to time.
• Cash on Delivery (COD) orders, where available, may carry an additional COD handling fee, which is shown at checkout.

5. Order Tracking

After your order is dispatched, you will receive the tracking details by email, SMS, or WhatsApp. You can use the tracking link to follow your shipment. If you have not received tracking information within 3 business days of placing your order, please contact us.

6. Delivery Attempts

• Our courier partner will usually make up to 2–3 delivery attempts.
• Please make sure your phone number is correct and reachable so that the delivery executive can contact you.
• If delivery fails because of an incorrect or incomplete address, an unreachable phone number, or refusal to accept the package, the order may be returned to us. In that case, re-shipping charges may apply, and for COD orders, we may deduct shipping charges from any refund.

7. Incorrect or Incomplete Address

Please double-check your shipping address, PIN code, and phone number before placing your order. We are not responsible for delays or non-delivery caused by wrong or incomplete details provided by the customer. If you need to correct your address, contact us as soon as possible, before the order is dispatched.

8. Damaged, Tampered, or Wrong Products

Please check your package at the time of delivery. If the package looks damaged, opened, or tampered with, or if you receive the wrong product, contact us right away at support@calorieswitch.in or on WhatsApp at +91 9140748604 with your order number and clear photos or a video of the package and product. We will review your request and arrange a replacement, return, or refund as per our Return and Refund Policy, which allows return requests within 15 days of delivery.

9. Lost or Delayed Shipments

If your order has not arrived within 10 business days of dispatch, or the tracking shows no update for several days, please contact us. We will coordinate with the courier partner and, if the shipment is confirmed lost, send a replacement or issue a full refund.

10. Delays Beyond Our Control

Delivery may be delayed by natural disasters, severe weather, strikes, lockdowns, road or flight disruptions, government restrictions, or courier network issues. In such cases, we will do our best to keep you informed, but we cannot be held liable for these delays.

11. Order Cancellation Before Dispatch

You can request to cancel your order before it is dispatched by contacting us. Once an order has been shipped, it can no longer be cancelled, but you may be able to return it as per our Return and Refund Policy.

12. Contact Us

For any questions about shipping or delivery, please get in touch: